Product Manager

UK London

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Consumer Products

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5 Nov 2024

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R-0003697

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK. 

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. 

 

The Role
 
As a senior level Product Manager of the Consumer tribe, you will lead a squad to success building products and functionality to add value to our Dojo Rewards Product. Our tribe has ambitious goals which will rely on you to bridge the gap between product strategy and development. You’ll become deeply focused on crafting and delivering solutions that tackle the most critical problems we need to solve. You’ll work closely with our Head of Product and the rest of the tribe - absorbing context on our mission, strategy and customer’s pains to launch solutions into our users hands as fast as possible.
 
What you will do...
  • Work in a cross functional squad spanning engineering, design, & analytics to deliver solutions in line with the squad’s product strategy.
  • Contribute to vision setting, then maintain and communicate the roadmap across the tribe.
  • Manage and prioritise the product backlog, translating product requirements into actionable value chunks that the squad can work to implement.
  • Own, maintain, develop and enhance product’s roadmap, success criteria for new features including adoption metrics. Work with the tribe and your squad to define objectives and key results which will contribute to the tribe's mission, and to your roadmap.
  • Contribute passion and enthusiasm for the product and customers. This means understanding and sharing the customers needs so that the teams are able and inspired to help.
  • Make sure that your team is constantly doing the right things, and has a healthy balance of innovation, reducing technical debt and providing maintenance and support.
 
What you'll bring...
  • Have experience of working in a B2B or B2B2C scale up environment.
  • You should be able to demonstrate that you can thrive in an environment which is fast moving and sometimes ambiguous, up for solving problems and getting hands on.
  • Customer obsessed and know when to draw upon the right tools, with the right level of detail, to understand and validate customer problems.
  • Have the confidence to challenge others and engage in healthy debate.
  • Can balance product pragmatism against purism, confidence to make the right call on the level of discovery, experimentation and measurement needed when launching solutions to customers.
  • Love working with engineering teams, explaining the ‘why’ and working with them to define the ‘how’.
  • Use data to make decisions and can build strategies around collecting and measuring metrics that reflect the success (or failure) of initiatives.

Dojo from the get-go

First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell. 

Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers. 

And today, there’s over 1,200 of us in multiple locations across the UK, Ireland, Spain, and Italy.

Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turns transactions into meaningful relationships. 

We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.

 

Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

  • You’re curious. You have a real desire to learn and create.
  • You’re relentless. You keep going even when it’s easier not to. 
  • You’re customer-obsessed. You know how important customers are to what you do. 

 

Dojo home and away

We love collaboration. We have offices across Europe – that takes some dynamism.

Long-distance calls are a must, but we’ve always valued in-person work when it’s possible, especially meetings. We aim for asynchronous communication when we can though.

Don’t like rules? Nor do we. We avoid top-down policies – it’s all about teams having the power to fuel their success. 

At Dojo, you’re trusted to judge what you see and make the call in the best interest of our customers. 

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages. 

#LI-Hybrid

Dojo is a trading name of Paymentsense Limited. Copyright ©2021 Paymentsense Limited. All rights reserved. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services.