Commercial Manager

UK - Field

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Field Sales UK

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11 Dec 2024

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R-0003707

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK. 

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. 

 

The role...

We’re on a mission to become the most trusted payments provider, and the Commercial Manager role is pivotal to this success. Reporting to the Regional Commercial Manager, you will be responsible for enabling a team of self-employed payments consultants (“PCs”) to deliver our field sales strategy within your team's territory. 

What you will do…

  • Have a practical and hands-on approach to supporting our PCs in their role for Dojo. This can include, but isn’t limited to:
    • Advising on all aspects of our sales process
    • Supporting PC’s with how to build their business
    • Motivating PC’s based on individual needs to drive results
    • Cascading and explaining company information they need to succeed  
    • Being visible/present in the field to provide hands-on support to facilitate sales
  • Encourage performance and ongoing engagement from PC’s through 1:1 coaching sessions in the field 
  • Relay identified knowledge gaps and/or training opportunities for the PC population to the Regional Commercial Manager, to inform content development and training initiatives
  • Advise the Regional Commercial Manager of PC incentivisation effectiveness as well as opportunities to connect the PC population based on your insights 
  • Remain closely aligned with the Regional Commercial Manager, working with them as well as keeping them informed of any developments in the PC population in your region
  • Act as a vital link between internal teams and PC’s
  • Support the execution of the field sales strategy as set by the Regional Commercial Manager and broader business priorities

What you will bring...

  • Experience working in the card payment industry
  • Experience working in the field with self-employed consultants
  • Proven ability to motivate teams and build strong relationships even when working remotely
  • Proven results in field sales using a hands-on approach to support a self-employed sales model
  • Ability to adapt sales approach in response to the external market and broader business strategy

Dojo from the get-go

First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell. 

Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers. 

And today, there’s over 1,200 of us in multiple locations across the UK, Ireland, Spain, and Italy.

Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turns transactions into meaningful relationships. 

We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.

 

Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

  • You’re curious. You have a real desire to learn and create.
  • You’re relentless. You keep going even when it’s easier not to. 
  • You’re customer-obsessed. You know how important customers are to what you do. 

 

Dojo home and away

We love collaboration. We have offices across Europe – that takes some dynamism.

Long-distance calls are a must, but we’ve always valued in-person work when it’s possible, especially meetings. We aim for asynchronous communication when we can though.

Don’t like rules? Nor do we. We avoid top-down policies – it’s all about teams having the power to fuel their success. 

At Dojo, you’re trusted to judge what you see and make the call in the best interest of our customers. 

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages. 

#LI-Hybrid

Dojo is a trading name of Paymentsense Limited. Copyright ©2021 Paymentsense Limited. All rights reserved. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services.