Customer Service Advisor - Spanish Speaking

UK Bristol

|

Customer Service Bristol

|

21 Feb 2025

|

R-0003780

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK. 

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. 

 

What’s in it for you…

  • Salary: £26,430 annual salary
  • Bonus: Potential to earn up to £3000 in performance bonuses annually, paid out quarterly
  • Location: Our office is right in the heart of Bristol, a quick 5-minute walk from Temple Meads Station.
  • Working model: Our office-first culture means most teams at Dojo work 4+ days in the office - it’s a little different for our customer service advisors who work 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period).
  • Hours: A 37.5-hour week with shifts Monday-Friday, rotating between 8am to 6pm. You’ll know your schedule at least 12 weeks ahead.
  • Equipment: You'll receive all the necessary equipment for your role on your first day (laptop, headset etc.) 
  • Start date: We'll kick things off with an induction group in Spring 2025


The role

Are you relentless, curious, and customer-obsessed? 

We're searching for passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team right here in Bristol. Our advisors are the real MVPs – adaptable, team-spirited, and always ready to jump in wherever our customers need a hand. If that sounds like you, let's talk!

Con la expansión internacional a la vuelta de la esquina, estamos buscando personas que hablen español con fluidez para apoyar nuestro crecimiento. Comenzarás ayudando a nuestros clientes en inglés y a finales de año, podrás ser parte de nuestro equipo europeo que apoyará a empresarios españoles. Es una oportunidad única para formar parte de nuestro equipo internacional en Bristol y estar al frente de esta emocionante expansión.

What you’ll do…

  • You’ll handle inbound calls, respond to emails, manage live chats and proactively reach out to customers to keep them happy and in the loop.
  • Answer all sorts of questions – from basic account info updates to troubleshooting tech issues. No two days are the same!
  • Deliver an excellent service across all channels. 
  • You'll have value-based conversations with customers, taking opportunities to upsell to ensure our customers are getting the most out of our products!
  • Juggle various systems, both internal and external.
  • Take on problems with a “Right First Time” attitude.
  • Own challenges and see them through to the outcome.
  • Help us get even better at what we do by sharing feedback and ideas for improvement. 

What you’ll bring…

  • Fluency in both written and spoken English and Spanish languages.
  • You could have a background in retail, hospitality or contact-centre customer support - what’s most important is customer obsession, adaptability and a drive to grow with us!
  • You’ll have a commitment to delivering outstanding service and prioritising customer satisfaction.
  • An ability to excel at building relationships and communicating clearly.
  • You have a proactive, can-do attitude and serious problem-solving skills.
  • A comfort with wearing multiple hats and juggling tasks efficiently.
  • The confidence to suggest improvements and constantly better what we do and how we do it.

 

Dojo from the get-go

First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell. 

Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers. 

And today, there’s over 1000 of us in multiple locations across the UK, Ireland, Spain, and Italy.

Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turn transactions into meaningful relationships. 

We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.

 

Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

  • You’re curious. You have a real desire to learn and create.
  • You’re relentless. You keep going even when it’s easier not to. 
  • You’re customer-obsessed. You know how important customers are to what you do. 

Dojo home and away

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That's why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages. 

#LI-Hybrid

Dojo is a trading name of Paymentsense Limited. Copyright ©2025 Paymentsense Limited. All rights reserved. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services.