Delivery Lead

UK London

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Product & Technology Management

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17 Apr 2025

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R-0003892

Dojo from the get-go

First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell. 

Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers. 

And today, there’s over 1000 of us in multiple locations across the UK, Ireland, Spain, and Italy.

Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turn transactions into meaningful relationships. 

We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.

 

Delivery Manager 

The Role

Our vision is to enable seamless, 24/7 transactions that feel like magic. We aspire to build a platform so extraordinary that it provides our customers with the dependability they deserve. We want to provide transactions that are the fastest,most reliable and as cost effective as we can make them so they deliver the value our customers deserve. 

Our core delivery team is responsible for the internal systems and processes. Having good knowledge of systems like Workday and Salesforce would be essential for this team.

Delivery Managers  at Dojo are responsible for managing effective delivery of work across the team and beyond. This is a senior role reporting to the Head of Delivery, critical for making things happen in our Product, Data, Tech organisation, and inspiring others towards stretching goals. 

What you will do:

  • Manage end to end delivery of work across the team - including planning, scoping, governance, structure and management of the work 
  • Coordinate with other Delivery Managers/Leads and Stakeholders in Dojo to ensure effective delivery of cross cutting initiatives through effective risk and dependency management
  • Work closely with the department Leads to understand  the teams OKRs and success measures, to  enable  effective delivery of the team outcomes
  • Ensure new products and features developed  in the team are properly landed through effective change management across the business
  • Run the relevant governance and structure, with responsibility for helping identifying  blockers, resource gaps and other challenges
  • Able to get stuck in and coordinate delivery on the ground to ensure work is moving forward, while also seeing the bigger picture and connecting the dots to ensure we are delivering to the overarching strategy and outcomes of the business 
  • Collaborate with the delivery chapter to continuously optimise and improve delivery ways of working across Dojo

What you will bring:

  • Delivery and Programme management experience - with a proven track record of working on complex initiatives that cut across a Product & Tech organisation that have delivered business value
  • Experience in managing programs across the payments industry with exposure to regulators, schemes and other payments third party providers and partners
  • Influencing collaboratively: Experience of working within a delivery framework, and working with others to improve the delivery ways of working. Proven track record of fostering collaboration within tribes/team and across the wider business. Experience of influencing senior stakeholders and building strong relationships with senior level stakeholders
  • Demonstrate agility, the ability to pivot quickly, with a proactive and positive approach to problem-solving 
  • Think Big: Understanding of delivery best practices, and ability to use these to iterate the right approach to delivery for the team
  • Deliver Results: Track record of driving  impactful results in spite of ambiguity, and course-correcting when things change

Our Mission & Values

At Dojo, we create the tools and technology that turn transactions into meaningful relationships, empowering businesses to thrive in the experience economy. Our purpose-driven approach is guided by three core values that define who we are:

  • Curious: We have an insatiable desire to learn and innovate.
  • Relentless: We take ownership over our roles and make bold moves.
  • Customer obsessed: We put customers at the heart of everything we do.

We're building an experience economy enabled by technology, but powered by people—our 1200+ strong team of Dojoers who help over 126,000 businesses enjoy more opportunities, maximise efficiency, and make their customers happier.

Benefits & Wellbeing

Our comprehensive benefits package reflects our commitment to our people:

  • For your health: Private medical insurance, dental coverage, mental health support through Spill, and fitness programmes
  • For your time: 25 days holiday (increasing with tenure), plus bank holidays, parental leave (6 months paid maternity, 10 weeks paid paternity), and sabbatical options
  • For your wallet: Competitive pension scheme, life assurance, and tax-efficient benefits
  • For your community: Inclusive culture with regular social events and dog-friendly offices

Dojo home and away

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That's why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.


Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

  • You’re curious. You have a real desire to learn and create.
  • You’re relentless. You keep going even when it’s easier not to. 
  • You’re customer-obsessed. You know how important customers are to what you do. 

 

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK. 

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. 

 

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages. 

#LI-Hybrid

Dojo is a trading name of Paymentsense Limited. Copyright ©2025 Paymentsense Limited. All rights reserved. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services.