Customer Service Team Manager

UK Bristol

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Customer Service Bristol

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15 Sept 2025

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R-0004206

We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.

Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.

Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

 

The Role

We’re looking for an experienced Customer Service Team Manager to join our award-winning contact centre in Bristol.

You’ll be an experienced people leader and coach with a genuine desire to build a great place to work. We’re passionate about creating and maintaining an exceptional people and customer experience and our Team Managers play an integral role in this. With excellent interpersonal skills and high energy, you’ll be someone who is comfortable with ambiguity and capable of operating in a fast-paced environment. 

What you will do….

  • Nurture and develop a team of up to 10 talented Customer Service Advisors.
  • Participate in the recruitment, induction, and development of staff.
  • Build an excellent level of product knowledge and proactively drive improvements in service quality leading to enhanced customer experience.
  • Suggest and support process improvements/new initiatives across the department (and other departments) and facilitate team implementation where required.
  • Measure, analyse and report on team performance and take appropriate steps to improve that performance for both internal and external customers.
  • Ensure FCA and other regulatory and business standards are met.

What you will bring...

  • Demonstrable experience leading a team, in a fast-paced contact centre environment.
  • Passion and self-motivation - you’ll love to work as part of a team and motivate others.
  • Proactivity with the ability to anticipate and resolve issues.
  • The confidence to identify and suggest process improvements, with the drive to continually improve what we do for our people and our customers 
  • A real desire to be the best and offer market-leading service.
  • The ability to inspire and nurture employees to ensure they achieve their potential.
  • Outstanding communication skills, with the ability to build instant rapport.
  • A growth mindset and the desire to develop with the business.

 

Dojo home and away

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That's why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.


Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

  • You’re curious. You have a real desire to learn and create.
  • You’re relentless. You keep going even when it’s easier not to. 
  • You’re customer-obsessed. You know how important customers are to what you do. 

 

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK. 

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. 

 

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages. 

#LI-Hybrid

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Dojo is a trading name of Paymentsense Limited. Copyright ©2025 Paymentsense Limited. All rights reserved. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services.