Fraud Associate

UK London

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Risk Monitoring

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23 Oct 2025

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R-0004265

We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.

Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.

Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

 

The Role…

The Fraud Associate is a crucial, front-line role responsible for learning and executing established fraud and AML policies. This position focuses on handling routine transactional and customer reviews, ensuring strict adherence to Service Level Agreements (SLAs) and compliance standards. You will be a vital contributor to the London-based Risk team, committed to maintaining operational integrity and supporting Dojo’s continued expansion.

What you will do...

  • Case review and triage such as conducting initial, accurate reviews of alerts generated in our transaction monitoring queues in order to document fraudulent intent correctly.
  • Communicate with our merchants and financial institutions, to collect necessary transactional data and assist in basic risk mitigation efforts.
  • Doing due diligence support for the collection, organisation, and verification of ongoing due diligence documentation for live customers.
  • Promptly recognise any risk cases that fall outside standard procedures or are highly complex, escalating them quickly to senior team members for in-depth investigation and resolution.

What you will bring...

  • A clear passion for risk operations and a high aptitude for quickly learning complex, procedural workflows.
  • Demonstrate reliability and organisational skills, and commit to exceptional standards for quality and accuracy in all work
  • A proactive willingness to embrace constant change and actively seek out new knowledge.
  • Strong written and verbal communication skills and the ability to build effective working relationships
  • Proficiency with standard business tools (e.g., spreadsheets, email) and familiarity with basic data concepts or experience with tools like Looker, PowerBI, or SQL is a plus, but not required

Dojo home and away

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That's why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.


Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

  • You’re curious. You have a real desire to learn and create.
  • You’re relentless. You keep going even when it’s easier not to. 
  • You’re customer-obsessed. You know how important customers are to what you do. 

 

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK. 

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. 

 

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages. 

#LI-Hybrid

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Dojo is a trading name of Paymentsense Limited. Copyright ©2025 Paymentsense Limited. All rights reserved. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services.