Country People Lead

IT Milan

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People Partnering

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1 Apr 2026

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R-0004602

We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.

Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.

Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

 

The Role

We are seeking a People Lead to be the dedicated expert for our Italian team. This is a broad, high-impact generalist role for an operational specialist who can navigate the complexities of Italian market nuances while scaling with a high-growth international tech company.

Based in Milan, you will work closely with the General Manager for Italy to build a high-performing local culture. While you will be the go-to expert for everything on the ground in Italy, you will also collaborate with our Global People team in London to ensure local initiatives align with our broader international standards.

What you will do...

  • Act as the primary partner to the Italy GM and a "bridge" to the UK, translating global strategy into local action while navigating org design and "dotted line" reporting.
  • Oversee the end-to-end journey in Italy—including onboarding, payroll, and benefits—while driving cyclical milestones like salary reviews, promotions, and budgets.
  • Serve as the resident SME on Italian Labor Law, ensuring all documentation, employee relations, and local policies are handled with precision.
  • Drive operational excellence by identifying opportunities to automate manual tasks and managing the complexities of organizational change as the Italian site grows.
  • Partner closely with the Workplace Experience team as the "feet on the ground" in Milan to support office operations and execute engaging company events.
  • Provide interim operational oversight for France, managing the people function for the region until the team reaches the scale required for a local resource.

What you will bring…

  • Deep knowledge of Italian Labor Law and market-specific nuances is a prerequisite for this role.
  • A background in high-growth, international tech environments where you’ve managed change with agility.
  •  A versatile, "hands-on" operator who is equally comfortable with strategic advice and operational HR tasks.
  • Proficiency in English (UK standard) and Italian is essential for effective cross-border collaboration.
  • Open-minded and flexible, with a willingness to lean into specific specialisms as the Italian team grows.
  • A dedication to building a diverse and inclusive workplace, keeping this at the forefront of every local hire and initiative. 

 

Dojo home and away

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That's why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.


Question: what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk:

  • You’re curious. You have a real desire to learn and create.
  • You’re relentless. You keep going even when it’s easier not to. 
  • You’re customer-obsessed. You know how important customers are to what you do. 

 

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK. 

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. 

 

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages. 

#LI-Hybrid

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Dojo is a trading name of Paymentsense Limited. Copyright ©2026 Paymentsense Limited. All rights reserved. Paymentsense Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 738728) and under the Electronic Money Regulations 2011 (FCA FRN 900925) for the issuing of electronic money and provision of payment services.